Refund policy

SALE AND REFUND POLICY

Purchase Agreement
1. “We”, and “Us” and “Chubbs Coffee” mean Chubbs Coffee ABN 84 463 561 890 and “You” means you the customer.
2. “Products” means goods sold by Chubbs Coffee ABN 84 463 561 890 on this website.

2. REFUND & EXCHANGE POLICY
All products must be returned in a saleable condition as soon as possible following purchase. Chubbs Coffee does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Chubbs Coffee.
A) Exchanges, re-sending, and refunds due to issues relating to order fulfilment are at Chubbs Coffee discretion and may be subject to postage or restocking fees.

3. ORDERS AND SPECIFICATIONS
A) In return for us agreeing to consider your order, you agree that these Terms and Conditions will apply irrespective of the method of payment.
B) We are not obliged to accept any order from you.
C) Where we accept an order from you these Terms and Conditions apply and constitute an agreement by you to purchase the products on the order.
D) You cannot cancel or vary an order without our agreement.
E) If we notify you in writing that the product ordered is SOLD OUT, then you may cancel the order and obtain a refund of any funds paid.

4. PAYMENT
A) The price of the products will be set out on the order and the invoice and will include Sales Tax if applicable.
B) Direct bank deposits and most credit cards are accepted as payments.
C) Payment terms are to be agreed when you accept the order and will be either:
Payment prior to delivery
2. Terms otherwise agreed between you and us
D) If you fail to pay the balance of funds owing when it is due, we may:
1. Charge you for all reasonable cost, fees and expenses incurred by us in obtaining payment for the product.
2. Take possession of the products and allow our authorised representative access to your premises to remove the products from those premises.

5. DELIVERY
Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location. We use the best possible estimated dates given the information we have been provided by our partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. Individual order status can be tracked in the My Account, My Orders section. We charge shipping and handling for each sale you purchase from unless otherwise stated on the website. Due to the nature of our business, we may consolidate orders where possible from more than one sale. For these orders shipping and handling charges will remain unaltered. Title and risk of loss to all products
A) Dates specified for delivery are estimates and failure to deliver within the time stated will not entitle you to repudiate this agreement in whole or part.

6. OWNERSHIP
A) Risk of damage passes to you at completion of the delivery process will pass to you on delivery unless otherwise specified in the Direct Import Goods Clause.

7. FORCE MAJEURE
We will not be liable to you or be deemed to be in breach of the agreement by reason or any delay in performing, or any failure to perform any of the obligations in relation to the products if the delay or failure was due to any cause beyond our reasonable control.